Contents

Briefing paper 14/08 - on the programme of work to introduce a single, and memorable, Metropolitan Contact Number for the MPS (the MCN)

Warning: This is archived material and may be out of date. The Metropolitan Police Authority has been replaced by the Mayor's Office for Policing and Crime (MOPC).

See the MOPC website for further information.

Met contact number

14/08
18 September 2008
MPA briefing paper

Author: Chief Supt Ian Harrison, MPS

This briefing paper has been prepared to inform members and staff. It is not a committee report and no decisions are required.

Summary

  • The Citizen Focus Programme has co-ordinated a programme of work to introduce a single, and memorable, Metropolitan Contact Number for the MPS (the MCN)
  • The MCN will be introduced alongside the existing 60 plus contact numbers that route through to CCC. The old numbers date back to the MPS divisions and the Borough Telephone Operator Centres and will be phased out over a period of some years
  • The new number will be within the new 0300 range of numbers recently released by OFCOM and will improve access to services, reduce emergency call usage and bring the MPS into line with other UK police forces
  • The new number is a fundamental element of the ‘the MPS Promise to Citizens’ document.
  • The testing process for the number will commence on 22 September 2008 and the number will be available from 29 September 2008
  • The number will be 0300 123 1212
  • The cost of this feature will be less than £125,000 per year for the four remaining years of the current IT contract. Funding for this has been made available.

Send an e-mail linking to this page

Feedback