Contents
Report 3 of the 13 Feb 01 meeting of the Professional Standards and Performance Monitoring Committee and gives an overview of MPS performance, with a full listing of Policing Plan and Best Value indicators.
Warning: This is archived material and may be out of date. The Metropolitan Police Authority has been replaced by the Mayor's Office for Policing and Crime (MOPC).
See the MOPC website for further information.
MPS performance report - December 2000
Report: 3
Date: 13 February 2001
By: Commissioner
Summary
This report gives an overview of MPS performance, and provides a full listing of Policing Plan and Best Value indicators.
A. Recommendation
Members are asked to note the report.
B. Supporting information
The MPS performance report for December 2000 is circulated for the information of Members (Appendix 1). The MPS Performance Review Committee (PRC) considered this report on 24 January.
The report includes a full listing of the Best Value and Policing Plan indicators, showing information up to and including December wherever possible.
PRC considered MPS performance against street crime, drugs, autocrime targets and response to incidents. PRC asked for detailed reports on Strongbox (February), response (February) and the impact of additional forensic examiners in addressing autocrime and burglary targets (June). The meeting considered the results of the latest Crackdown initiative. These results will be reported separately to PSPM.
The report gives an update on the third quarter customer satisfaction results (section 9). The results show increased levels of satisfaction with service in front counters, at road traffic collisions and in response to 999 calls.
Figures available since the PRC meeting for satisfaction of victims of racially motivated crimes show that here too the levels of satisfaction have increased slightly, and stand at 74.7 per cent for the third quarter (compared with 73.8 per cent in quarter 1 and 68.0 per cent in quarter 2). Victims of racially motivated crime express levels of satisfaction 4.4 per cent below other crime victims.
PRC considered the findings of a Met-wide self-inspection on attendance management, and the action plan to tackle traffic warden sickness.
PRC noted a revised estimate for delivery of Community Race Relations training. It is estimated that 33-37 per cent (target 40 per cent) of staff will have been trained by 31 March 2001. The completion date for the programme remains December 2002.
PRC noted that the percentage of police buildings accessible to the disabled has been revised. The previous figure related to an outdated definition of access. The corrected figure is 45 per cent of MPS buildings open to the public are suitable for and accessible to disabled people. Recently published Audit Commission figures show that the percentage across forces in England and Wales for 1999/2000 was 33.1 per cent, and for metropolitan forces was 36.3 per cent.
C. Financial implications
None.
D. Review arrangements
A further performance report will be provided, in this format, for the March meeting.
E. Background papers
- MPS Performance Report – December 2000.
F. Contact details
The author of this report is Cath Kitching, MPS Corporate Performance Analysis Unit.
For information contact:
MPA general: 020 7202 0202
Media enquiries: 020 7202 0217/18
Supporting material
- Appendix 1 [PDF]
MPS Performance Report – December 2000. The appendix contains the following sections: December scorecard; Performance headlines; Metstats charts; and Best value and policing plan indicators
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