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Report 4 of the 12 January 2006 meeting of the Professional Standards & Complaints Committee and this report includes data for the 12 months to October 2005. It focuses on the key changes or exceptions within the data, as trends are slow to change.

Warning: This is archived material and may be out of date. The Metropolitan Police Authority has been replaced by the Mayor's Office for Policing and Crime (MOPC).

See the MOPC website for further information.

Complaints management information

Report: 4
Date: 12 January 2006
By: Commissioner

Summary

This report includes data for the 12 months to October 2005. It focuses on the key changes or exceptions within the data, as trends are slow to change.

Workload

There has been an increase of 14% in the number of public complaint allegations being recorded over the past 12 months from a monthly average of 400 to 458. Much of the increase can be attributed to the inception of the Independent Police Complaints Commission (IPCC) and the Pro-Hunt protests in 2004 (418 allegations).

There has been an increase of 5% in the number of conduct matter allegations recorded over the same period from a monthly average of 80 to 86.

Timeliness

The average number of days to complete a public complaint investigation remains well below the target of 120-days. It reduced by 28% from 125 days in November 2004 to 90 in October 2005.

The average number of days to complete an investigation into a conduct matter continues to improve and it remains below the target of 120-days. It reduced by 54%, from 184 days in November 2004 to 84 in October 2005.

The average number of days between the decision to hold a misconduct hearing and the hearing itself is considerably below the target of 120-days. It reduced by 26% from 127 days in November 2004 to 94 in October 2005.

A. Recommendations

That Members note the report and the illustration of trends in Appendix 1 and the revisions made to the report particularly in respect of Borough performance.

B. Supporting information

1. Appendix 1 contains data relating to MPS and DPS performance.

2. Appendix 2 contains data relating to Borough or Operational Command Unit performance.

3. Appendix 3 contains diversity information in respect of the Borough or Operational Command Units. The full diversity information will, as requested, appear again at the Professional Standards and Complaints Committee in May 2006.

C. Race and equality impact

1. The main body of the report, Appendix 1, includes MPS data in respect of diversity relating to both complainants and officers that, in Appendix 2, is broken down for the family of Boroughs or Operational Command Units in focus.

2. Members requested that the diversity information contained in Appendix 3 appeared before the committee every six months. The next time this information will appear with associated analysis will be at the May 2006 meeting.

D. Financial implications

There are no financial implications arising directly from this report.

E. Background papers

None.

F. Contact details

Report author(s): Michael Clark, Higher Performance Analyst, Dick Wolfenden, Detective Superintendent and Carl Bussey, Detective Chief Superintendent.

For more information contact:

MPA general: 020 7202 0202
Media enquiries: 020 7202 0217/18

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